Welcome to the National Association of Call Centers. We are proud and humbled by the growth of our organization since its inception in 2005. Our growth is a testimony to the professionals in the call center industry who have sought quality and unbiased data for years and were waiting for an organization like ours to emerge and fill this large vacuum. From our austere beginnings collecting data in universities, to the emergence of the Call Center Research Laboratory at The University of Southern Mississippi in 2004, to the final creation of the National Association of Call Centers as a not-for-profit membership organization, we have emerged as one of the leading membership organization and quality data repositories for the call center industry.
The picture above represents the origins of the National Association of Call Centers which is university-based research. Our emergence from a university makes us unique in our caliber of research data we provide our members, the insights and advice shared, and the honesty and openness associated with a university environment. We are unique in the call center industry in this regard.
Look around our website to find out more about us. Contact us with any questions you may have. We would love to hear from you.