to Accenture, 45% of customers are willing to pay more for better
customer service. Furthermore, recent ICMI research affirms that more
than half of contact center leaders believe customer experience is now
the single greatest competitive differentiator businesses can leverage.
Customer support is increasing in importance while continuing to grow
in complexity. How will this impact your career as a contact center
leader? Is your team ready for what’s next?
In January, ICMI
asked industry experts to weigh in with their bold predictions
for the year ahead. What trends did they believe will shape life in the
contact center? The experience economy, the uptick of chatbots, and a
heightened focus on employee engagement were three of the top-rated
As Sarah Reed, Editor of Relate by
Zendesk, puts it, “brands will stop looking at their closest competitor
for what's next, what's important, and what's relevant. Instead,
they'll look to the companies driving innovation and customer
experience. Customers have expectations and they will transfer to you.”
It’s true. One great customer experience raises the bar for every other
business a customer interacts with, and as brands like Amazon continue
to innovate and technology continues to evolve, expectations will only
rise in 2018.
The future is now and ICMI can help you prepare. ICMI Contact Center Demo
will empower you with the knowledge, tools, and resources to achieve
and exceed today's expectations, as well as the future expectations of
your contact center.
Taking place this September 25-27 at The Mandalay Bay in Las Vegas, ICMI Contact Center Demo
is a favorite event for customer service professionals and is an essential forum for an educational experience.
Whether you’re a CTO, Senior Level VP, new manager, or frontline agent,
there’s something for you at this conference. Experience powerful
networking, hands-on workshops, exclusive behind-the-scenes local
contact center tours, technology demos, and more! Every aspect of the
program this year is designed to help you discover what's trending in
customer expectations and technology requirements, learn from and
network with respected experts, and meet valuable long-term industry
Are you in? Register by July 31st
to save $300 off any conference pass. Bonus: use promo code NACC
to take advantage of an additional $100 in savings! After you register, be sure to connect with us on Twitter
, and LinkedIn
You can follow our official event hashtag, #CCDemo, for conference
updates, resources, and the chance to connect with other
Questions? Feel free to reach out! [email protected]
. I hope to see you in Las Vegas!