National Association of Call Centers

Outsource the President!

Outsoruce the President!
July 30, 2012
By: David L Butler, PhD
Executive Director, National Association of Call Centers
www.nationalcallcenters.org

Well, not really. But the title is catchy. At the National Association of Call Centers and through the Call Center Research Laboratory at The University of Southern Mississippi we have been collecting data on the call center industry for over 10 years. This data includes call center openings, closings, expansions, contractions as well as a host of other data for the industry both domestically and internationally. Having data over time allows us to see trends which cannot be seen with data over just a few days, months or years. One such trend that shows up every four years is...

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Business Process Mapping Part 3

Business Process Mapping Part 3
May 14, 2012
By: David L Butler, PhD
Executive Director, National Association of Call Centers
www.nationalcallcenters.org
This is the third post of series. To see the first post in this series go to Business Process Mapping Part 1 on May 10, 2012, or the second post Business Process Mapping Part 2 on May 13, 2012.
Busin...

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