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Manager
Membership
A
Manager Membership
is for those persons who are in
control of day-to-day operations
of call centers of various sizes
and need regular and reliable
tactical reports on how to improve
operations within a call center
environment. These persons have
responsibility over human resources
and information technology within
their center and seek out timely
and reliable information to make
immediate changes within their
call centers in a short period
of time. Managers seek out information
that can be read with relative
ease and can be applied within
the center in short order. The
focus on the tactical and pragmatic
is of the essence. The NACC produces
university-based tactical reports
for managers allowing them to
make well-informed local decisions
on how to operate the center utilizing
the best practices in the industry.
CIAC Certification
As a CIAC Association Partner,
NACC supports the work of the
Call Center Industry Advisory
Council (CIAC). Discounted pricing
for industry-sanctioned CIAC Leadership
and Management Certification is
available to NACC members and
their organizations.
Types
of persons:
- Managers
- Directors
- Assistant
Managers of call center operations
Manager
Membership Levels
There are four membership levels
that allow managers to choose
the membership that best fits
their needs in any given year.
| Levels |
Deliverables |
Membership
Price |
| M1 |
- Monthly
tactical 10-15 page reports
|
$4,245 |
| |
- Regular
News Digests about the
industry
- One
NACC Strategic Executive
Level Membership
- One
CIAC-Certified Operations
Manager Package
|
|
| |
|
| |
|
| M2 |
- Monthly
tactical 10-15 page reports
|
$2,750 |
| |
- Regular
News Digests about the
industry
- One
Strategic Executive Level
Membership
|
|
| |
|
| M3 |
- Monthly
tactical 10-15 page reports
|
$1,995 |
| |
- Regular
News Digests about the
industry
- One
CIAC-Certified Operations
Manager Package
|
|
| |
|
| M4 |
- Monthly
tactical 10-15 page
reports
|
$500 |
| |
- Regular
News Digests about the
industry
|
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Additional NACC memberships and
CIAC Certification Packages can
be purchased at the following
prices:
Memberships
- NACC
Strategic Executive Membership
at $2,250 each, or $2000 for
10 or more persons
- NACC
Tactical Manager Membership
at $450 each, or $400 for 10
or more persons
CIAC
Certification
- CIAC-Certified
Strategic Leader Package at
$1,495 each, or $1,395 for 10
or more persons
- CIAC-Certified
Operations Manager Package at
$1,495 each, or $1,395 for 10
or more persons
- CIAC-Certified
Management Apprentice Package
at $1,095 each, or $1,045 for
10 or more persons
.
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