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Tactical
Reports are produced monthly by the
National Association of Call Centers.
Each report allows call centers to stay
up with the best practices within the
call center environment. These reports
allow both efficient call center operations
and the ability for a manager to communicate
the call center's effectiveness to their
executive. Each report is disseminated
by e-mail in PDF format to the membership.
For a complete listing of existing and
forthcoming reports, please see the
links below.
2006
| September |
October |
November |
December |
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