Outsoruce the President!
July 30, 2012
By: David L Butler, PhD
Executive Director, National Association of Call Centers
Well, not really. But the title is catchy. At the National Association of Call Centers and through the Call Center Research Laboratory at The University of Southern Mississippi we have been collecting data on the call center industry for over 10 years. This data includes call center openings, closings, expansions, contractions as well as a host of other data for the industry both domestically and internationally. Having data over time allows us to see trends which cannot be seen with data over just a few days, months or years. One such trend that shows up every four years is...