National Association of Call Centers

The Emergence of the Omni-Channel Contact Center

Omni-channel is poised to be one of the fastest growing segments of the contact center industry over the next three years.  In this podcast we are joined by Annette Miesbach of inContact to discuss, among other things, the difference between multi-channel and omni-channel customer communications, the role of omni-channel in today’s contact center, the impact of this innovative customer care development and practical advice for deploying an omni-channel solution.

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