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About
NACC
The
National Association of Call Centers
(NACC) was established in 2005
as a 501(c)(6) not-for-profit
membership organization. As our
motto states, we are “The
Leading Voice for the Call Center
Industry.” The NACC’s
goal is to advance the call center
industry by offering high value-added
information, research, and products
to its members for effective decision
making.
History
The
NACC is an outgrowth of unique
call center research occuring
at the Call Center Research Laboratory
at the University of Southern
Mississippi. The NACC was created
as a mechanism to disseminate
high quality value-added research
from the Call Center Research
Lab to stake holders within the
call center industry. A relationship
between the Call Center Research
Lab and the NACC continues to
benefit both organizations.
Mission
The
purpose of the non-profit is to
unite call centers; to promote
and maintain high standards of
practice; to assist in the maintenance
of standards for the industry;
to promote the interests of call
centers; to develop and improve
the education of its members;
and to encourage cordial relations
between call centers.
Membership
Types
The
NACC offers five distinct and
unique memberships to the call
center industry. Each of these
memberships offer a specific set
of deliverables designed to enhance
the success of each group of members
in their core business.
Executive
Executive membership is focused
on delivering strategic State
of the Industry Reports on trends
within the industry. Typical members
include vice presidents, owners,
directors of multiple centers,
and other executives within the
industry.
Manager
Manager membership is focused
on delivering tactical information
in readable and timely reports
that can be applied quickly within
the call center operational environment.
Typical members include managers,
directors, assistant managers,
supervisors, and coaches within
call centers.
Consultant
Consultant membership is focused
on delivering both strategic and
tactical information. This information
allows consultants to remain on
the cutting edge of changes and
trends within the industry, maximizing
their productivity. Typical members
include both individual consultants
as well as medium and large consulting
firms.
Economic
Developer
Information Technology Services
Community Certification allows
a community to become more aware
and more marketable for IT-based
service firms including call centers.
Typical members include economic
developers, chambers of commerce,
community developers, and business
leagues.
Vendor
Vendor membership is focused on
delivering tactical and strategic
information. This information
allows companies or vendors to
offer targeted products and services
for the call center industry while
maximizing their return on investment.
Typical members include technology
vendors, service providers, and
other companies that sell directly
to the call center industry.
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