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NACC Advisory Board
Gerry
Barber
Call Center Leader, Call Center
Group
Deloitte Services LP
Tel: 615.882.7792
gbarber@deloitte.com
www.deloitte.com
Henry Dortmans
President, Datex Management Services
905.491.2030
hdortmans@datex.ca
Dr.
Angeline Dvorak, President
The Area Development Partnership
(ADP)
a.dvorak@theadp.com
Mr. David Filwood, Principal
TeleSoft Systems (Canada)
david_filwood@telesoftsystems.ca
Suzanne
Graf
Call Center Event Expert
matthias.graf@comcast.net
Ann
John
Global Shared Services
Cardinal Health
Office: 505.761.1077
ann.john@cardinal.com
Fonda Johnson, Publisher
Contact Professional
www.contactprofessional.com
fjohnson@duenorthmedia.com
Dr. Patti Phillips, President
& CEO
ROI Institute
patti@roiinstitute.net
Mr. John Weathersby, Executive
Director
Open Source Software Institute
jmw@oss-institute.org
Mr. Russell B. Reynolds,
Manager
North American Customer Support
Centers, Xerox Corporation
Russell.Reynolds@xerox.com
Richard
Snow
VP & Research
Director – Contact
Center Performance Management
Ventana Research
www.ventanaresearch.com Richard.Snow@ventanaresearch.com
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