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NACC
Calendar of Events
This
calendar is a
free service of
the NACC for the call center
industry. If you are interested
in listing your event, e-mail
David.Butler@nationalcallcenters.org for more information.
2008
January
February
-
Essential
Skills and Knowledge
for Effective Call Center
Management - Flagship
Seminar
February 5-6, Las Vegas,
NV
-
Monitoring
and Coaching for Improved
Call Center Performance
February 5-6,
Phoenix, AZ
-
Contact Center
Technology: What Works, What's
New, What Drives Results
February 5-6, Las Vegas,
NV
- Workforce
Management Boot Camp
February 19-22, Miami,
FL
- 4th
Annual Customer Feedback
Summit
February 25-27, 2008 * Rio
All Suite Hotel & Casino*
Las Vegas, NV
www.iqpc.com/us/customerfeedbacksumit
March
- Implementing
Six Sigma in Call Centers
Level I - Yellow Belt
March 3-6, Austin, TX
- Essential
Skills and Knowledge for
Effective Call Center Management
- Flagship Seminar
March 4-5, Baltimore,
MD
- Essential
Skills and Knowledge
for Effective Call Center
Management - Flagship
Seminar
March 11-12, San Francisco,
CA
- Managing Sales
in Your Contact Center
March 11-12, San Francisco,
CA
- Essential
Skills and Knowledge for
Effective Call Center Management
- Flagship Seminar
March 25-26, Seattle,
WA
- Smart Strategy
= Strong Leadership
March 25-26, Seattle,
WA
- Customer
Loyalty Summit
March 31-April 2, 2008,
Dallas TX
www.iqpc.com/us/CustomerLoyalty
April
May
June
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Who
we are and why you should
care
We
are, as our motto says, "the
leading voice for the call
center industry." We
accomplish this by offering
research-based data, information,
and analysis to our membership,
enabling members to make
both tactical and strategic
decisions with the best and
most comprehensive information
possible.
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