The National Association of Call Centers’ Call Center Community Certification allows a community to become more aware and more marketable for IT-based service firms including call centers. Typical members include economic developers, chambers of commerce, community developers, and business leagues.

The Call Center Community Certification is divided up into four modules, one each quarter (3 months), for a total of one year.

Quarter 1
Know The Industry

Quarter 2
Economic Development Incentives

Quarter 3
Labor Requirements

Quarter 4
Infrastructure

After a community has completed each quarter of the program, they will then create a marketing plan for their community based on the call center industry information obtained and collected during the modules.

Certification is good for 2 years after certified. Upon certification, a community’s marketing plan and logo will be placed on the National Association of Call Center’s dedicated webpage, mentioned in the NACC’s “In Queue” newsletter, and a press release will be sent out nationally announcing the community’s certification. Moreover, as members, readers and call center professionals seek advice to where they might locate a call center, we will highlight our certified communities first.

For more information on Call Center Community Certification through the National Association of Call Centers (NACC), contact David Butler at David.Butler@nationalcallcenters.org or by phone at 601.447.8300.