As part of our mission to help educate the professionals in the call center industry in November 2007 we created two stock market tracking devices that reflect the call center industry-The NACC Composite Index and the NACC Investment Portfolio. The NACC Composite Index tracks nine call center related publicly traded stocks. This index, like the Dow Industrials Index, the S&P 500, and NASDAQ, started out at a measure of 100 points and professionals can see the financial health of the industry by examining if the NACC Composite Index is up or down each day, week or month.

The NACC Investment Portfolio takes the nine stocks in the NACC Composite Index and purchased $10 worth of each stock in November 2007 for a total portfolio value of $90. We track the value of this portfolio over time as a second measure of the financial health of the call center industry.

In each issue of the "In Queue" newsletter we track the past two weeks change in the NACC Composite Index and the NACC Investment Portfolio. You can view past issues of the newsletter at this link.