Executive
Membership
An
Executive Membership
is for those persons who need
regular and reliable information
on the strategic trends within
the call center industry. These
persons have higher purchasing
authority than traditional call
center managers and corresponding
responsibilities over multiple
call centers and possibly over
multiple other functions within
an organization as well. These
executives seek timely and reliable
information to make strategic
business decisions about their
call centers and their business
position vis-à-vis other
organizations and industries.
The NACC produces university-based
strategic quarterly State of the
Industry Reports for executives
to allow them to make the best
informed decision possible within
an industry where solid data is
often hard to find.
CIAC
Certification
As a CIAC Association Partner,
NACC supports the work of the
Call Center Industry Advisory
Council (CIAC). Discounted pricing
for industry-sanctioned CIAC Leadership
and Management Certification is
available to NACC members and
their organizations.
Types
of persons:
- Vice-Presidents
- Owners
- Executives
- Strategists
- High-Level
Directors
Executive
Membership Levels
There are five membership levels
that allow executives to choose
the membership that best fits
their needs in any given year.
| Level |
Deliverables |
Membership
Price |
| E1 |
Four
bound strategic State of the
Industry Reports |
$15,000 |
| |
- One
day-long briefing on the
state of the industry
- Five
Tactical Level Management
Memberships
- One
CIAC-Certified Strategic
Leader Package
- Annual
benchmark survey for up
to five call centers
|
|
| |
|
| |
|
| |
|
| E2 |
Four
bound strategic State of the
Industry Reports |
$10,000 |
| |
- One
day-long briefing on the
state of the industry
- Five
Tactical Level Management
Memberships
- One
CIAC-Certified Strategic
Leader Package
|
|
| |
|
| |
|
| E3 |
Four
bound strategic State of the
Industry Reports |
$7,500 |
| |
- One
day-long briefing on the
state of the industry
- One
Tactical Level Management
Membership
|
|
| |
|
| E4 |
Four
bound strategic State of the
Industry Reports |
$3,995 |
| |
- One
CIAC-Certified Strategic
Leader Package
|
|
| E5 |
Four
bound strategic State of the
Industry Reports |
$2,500 |
Additional
NACC memberships and CIAC Certification
Packages can be purchased at the
following prices:
NACC
Memberships
- NACC
Tactical Manager Membership
at $450 each, or $400 each for
10 or more
CIAC
Certification
- CIAC-Certified
Strategic Leader Package at
$1,495 each, or $1,395 each
for 10 or more persons
- CIAC-Certified
Operations Manager Package at
$1,495 each, or $1,395 each
for 10 or more persons
|
